A Guide to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

  • Price: £3.60
  • Published: February 2016
  • Type: Business Information Factsheet
  • Format: PDF

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the Regulations) govern most contracts between traders and consumers. The Regulations apply to contracts made in three different situations: on-premises, off-premises, and a contract made at a distance.

The Regulations define a trader as a 'person acting for purposes relating to that person's trade, business, craft or profession'. A consumer is defined as an 'individual acting for purposes that are wholly or mainly outside that individual's business, trade, craft or profession'. Although the requirement is for an individual to be acting 'wholly or mainly' outside of their trade, a consumer may still have protection if the transaction is a mixture of business and personal in purpose.

The Regulations supersede two previous regulations:

  • Consumer Protection (Distance Selling) Regulations 2000.
  • Cancellation of Contracts made in a Consumer's Home or Place of Work etc. Regulations 2008.

This factsheet explains how and when the Regulations apply to contracts between traders and consumers, the obligations and consequences they impose on traders, and who is responsible for their enforcement.

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