A Guide to the Consumer Protection (Amendment) Regulations 2014

  • Price: £3.60
  • Published: October 2014
  • Type: Business Information Factsheet
  • Format: PDF
Under the Consumer Protection (Amendment) Regulations 2014, consumers can claim redress from traders who use misleading, aggressive or otherwise unfair commercial practices that are prohibited under the Consumer Protection from Unfair Trading Regulations 2008 (CPRs).

This right of redress applies whenever a transaction has taken place between a consumer and a trader, after being 'significantly influenced' by a prohibited practice. Redress can take the form of 'unwinding' a transaction, so that the consumer is no longer bound by it and is refunded, or receives a discount on the cost of the product. In some circumstances consumers can also claim damages from the trader. These new consumer-enforced sanctions are in addition to enforcement action by regulatory bodies.

This factsheet explains consumers' right of redress under the Regulations. It also provides sources of further information. It should be read in conjunction with BIF 462, A Guide to the Consumer Protection from Unfair Trading Regulations 2008, which explains which commercial practices are prohibited under the CPRs and outlines the enforcement action available to regulatory bodies.

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