Starting a Domiciliary Care Agency

  • Price: £5.99
  • Published: January 2017
  • Type: Business Opportunity Profile
  • Format: PDF
  • Statutory registration and National Standards
  • Qualifications and skills
  • Key market issues and trends
  • Trading, commercial and legal issues
  • Legislation
  • Further information

Domiciliary care agencies (also known as home-care agencies or services) provide personal care in the community on a daily basis for people known as 'service users', who are elderly, disabled, or suffering from physical or mental health problems, and who live at home rather than in a residential care establishment.

Domiciliary care agencies may be engaged to provide care services directly by individual service users, or by their relatives. However, in many cases, they are contracted by local authorities or charitable organisations. The UK Home Care Association estimates that seven in every ten hours of domiciliary care provided in the UK are paid for by a local authority.

The proprietor of a domiciliary care agency must be registered as a service provider with the appropriate national regulatory body depending on whether they are based in England, Wales, Scotland or Northern Ireland and must comply with relevant national standards covering staff training and qualifications, safeguarding, complaints procedures and care plans for service users. The manager of the agency, often the proprietor, also needs to be registered.

This profile provides information about starting up and running a domiciliary care agency. It describes the skills required, the training available, the current market trends and the key trading issues. It also explains the main legislation that must be complied with and provides sources of further information and support.

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