An Introduction to ISO 9000 Quality Management Standards

  • Price: £3.60
  • Published: April 2017
  • Type: Business Information Factsheet
  • Format: PDF

ISO 9000 is the name given to a group of standards that provide a widely accepted framework for establishing an effective and certified quality management system (QMS). The standards are designed to be used by any organisation, regardless of its size or the products and services it provides.

The standards were developed by the International Organization for Standardization (ISO,, which reviews them every five years. The ISO, based in Switzerland, is the world's largest developer of international standards and is a network of the national standards institutes of 162 member countries worldwide.

For any business, introducing the ISO 9000 group of quality management standards requires considerable commitment of both personnel and capital resources. However, it can bring marketing, operational and financial benefits. It demonstrates to customers and suppliers that a business follows recognised procedures for quality management and control. It can also reduce costs by ensuring that customer requirements and feedback are recorded accurately, production processes are controlled effectively and the business continually seeks to improve performance.

This factsheet explains what the ISO 9000 standards cover, the advantages of implementation, and how the certification process works.

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