Legal Requirements for Selling Goods to UK Consumers Online

  • Price: £3.60
  • Published: November 2014
  • Type: Business Information Factsheet
  • Format: PDF

Traders selling goods to UK consumers online must comply with a range of legal requirements that protect consumers' rights. Most of these are imposed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the CCRs). The Electronic Commerce (EC Directive) Regulations 2002 also apply.

This factsheet outlines the legal requirements for traders selling goods (products or digital content) online. It explains the pre-contractual information that online traders must provide to consumers, and lists traders' main responsibilities concerning taking orders and payment, order confirmation, delivery, cancellation and refunds.

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